FAQ/Policy

Shipping

All orders are processed (packed and dropped off with the courier) within 2-5 business days of the purchase date. Once shipped, domestic packages will arrive in 2-5 business days and international packages will arrive in 1-3 weeks (shipping times may vary around the holidays).

Standard shipping courier is USPS, however UPS and DHL options are available at checkout.
NOTE: we are not at fault for errors in shipping addresses/customer information; please double check and be thorough.

Refunds/Returns/Exchanges

All sales are final and returns/exchanges are not offered unless your product is defective. If this is the case, and your item is in unused condition, dm us on Instagram (@delidecks) for a full refund/exchange. By purchasing you agree to the above terms.

What are "poly" decks made from?

Our "poly" fingerboard decks are made from a special blend of high-performance plastics carefully engineered to have exceptional durability and the perfect amount of flexibility. Our material has several advantages over wood, and therefore make it more practical for making fingerboard decks. The resulting product will never loose its pop, is virtually indestructible, and waterproof.